Kreeyaa
Kreeyaa consultants celebrating a successful client engagement

CASE STUDIES

Real clients. Real outcomes.

A closer look at how Kreeyaa's disciplined architecture and workflow engineering deliver measurable results for enterprises across industries.

Financial Services

Cutting loan processing time by 60% with FSO workflow automation

Leading Commercial Bank

  • 60% faster loan processing cycle
  • 42% reduction in compliance findings
  • Single audit trail across all underwriting steps

The challenge

A top-tier commercial lending team was drowning in email-based document collection and manual underwriting handoffs. A typical loan file touched seven teams, and nobody had end-to-end visibility into where deals stalled.

The Kreeyaa delivery

Kreeyaa deployed ServiceNow Loan Operations and Client Lifecycle Management, automating document intake, KYC/AML validation, and multi-tier underwriting routing. Branch staff gained a single intake portal while managers received real-time pipeline dashboards.

For the first time, every stakeholder sees the same loan file, the same status, the same truth. Our regulators noticed the difference before our customers did.

— Chief Operating Officer, Leading Commercial Bank

Healthcare

Unifying IT service for 14 hospitals on one ITSM platform

Regional Health Network

  • 35% fewer IT service tickets in six months
  • 48-hour to 4-hour average resolution for clinical priority issues
  • One CMDB spanning 22,000 configuration items

The challenge

After a series of acquisitions, the organization ran four separate ticketing tools across 14 hospitals. Clinicians waited days for workstation fixes, and there was no consolidated view of assets supporting patient care systems.

The Kreeyaa delivery

Kreeyaa consolidated all facilities onto a single ServiceNow ITSM instance with Incident, Problem, Change, and Service Catalog modules, then layered ITOM Discovery to build a CMDB covering clinical and administrative infrastructure.

Our nurses don't care about ticketing systems — they care that the workstation at the bedside works. Kreeyaa made IT invisible in the best possible way.

— VP of Information Technology, Regional Health Network

Manufacturing

Eliminating 90% of alert noise with ITOM and AIOps

Global Manufacturer

  • 90% reduction in alert noise
  • Zero unplanned production-line outages in 9 months
  • Top-down service maps for all critical plant systems

The challenge

The operations center received over 12,000 monitoring alerts a month across plants in three countries. Critical failures hid inside the noise, and two outages halted production lines before anyone noticed the warning signs.

The Kreeyaa delivery

Kreeyaa implemented ITOM Discovery, Service Mapping, and Event Management — correlating alerts through machine learning and binding technical components to the production applications they support.

We went from chasing dashboards to preventing incidents. The platform now tells us what matters before the plant floor feels it.

— Director of Infrastructure, Global Manufacturer

Technology

Connecting sales to delivery with CPQ and order management

Enterprise Software Provider

  • Provisioning time cut from 3 weeks to 4 days
  • 100% of new customers onboarded through automated playbooks
  • Renewal rate up 11 points year over year

The challenge

The sales team closed complex B2B deals in their CRM, but every won opportunity triggered a chaotic manual handoff. Provisioning took weeks, onboarding steps were missed, and customers felt the gap immediately after signing.

The Kreeyaa delivery

Kreeyaa aligned ServiceNow CPQ, Order Management, and Customer Asset Lifecycle workflows — digitizing product offerings and auto-triggering onboarding playbooks the moment a deal moved to closed-won.

The day after signature used to be our weakest moment. Now it's when customers realize they made the right choice.

— SVP of Customer Operations, Enterprise Software Provider

Energy & Utilities

Modernizing employee experience for a 6,000-person workforce

National Energy Utility

  • Day-one readiness for 97% of new hires
  • 55% of HR inquiries resolved through self-service
  • Onboarding coordination time down 70%

The challenge

The HR team fielded every employee request by phone and email. Onboarding a field engineer required coordinating HR, IT, and Facilities manually — new hires regularly waited two weeks for equipment and system access.

The Kreeyaa delivery

Kreeyaa delivered HR Case Management, Lifecycle Events, and an Employee Center portal — orchestrating onboarding tasks across departments and translating policy handbooks into searchable knowledge articles.

Our people used to start their first day waiting. Now they start it working. That shift changed how new hires talk about this company.

— Head of People Operations, National Energy Utility

Legal Services

Unblocking contract review with Legal Service Delivery

International Law Firm

  • Standard NDA turnaround from 9 days to 36 hours
  • 78% of routine inquiries resolved via the counsel portal
  • Full encrypted matter history for every engagement

The challenge

The commercial contracts team was the bottleneck in every sales cycle. NDAs took nine days on average, intake happened over email, and there was no triage — a small renewal waited behind a major acquisition.

The Kreeyaa delivery

Kreeyaa implemented Legal Counsel Portal, Matter Management, and Contract Management — automating NDA generation and redlining while routing high-risk agreements directly to specialist attorneys.

Sales used to route around legal. Now they route through us — because we're faster than the workaround.

— General Counsel, International Law Firm

Your story could be next.

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