Kreeyaa
HEALTH CHECKS & UPGRADES service visualization

HEALTH CHECKS & UPGRADES

Know exactly what is slowing your instance down — then fix it.

2 wkstypical health-check duration
6 areasconfig, code, ACL, data, perf, upgrade
Rankedfindings by risk and effort

SERVICE OVERVIEW

Evidence-based diagnostics, not opinion-based cleanup.

Instances degrade gradually. Business rules multiply, scripts duplicate logic, ACLs drift from intent, transactions slow, and each skipped upgrade widens the gap between what you run and what the platform now supports natively. By the time users complain, the causes are years deep.

Our health check inspects the instance systematically: update-set and customization inventory, script and business-rule analysis, ACL and role review, transaction and slow-query profiling, integration error rates, and upgrade skip analysis. Findings are ranked by risk and effort, not listed alphabetically.

You receive a remediation plan with a clear sequence — quick wins first, structural fixes staged — plus an upgrade readiness assessment covering which customizations will conflict, what regression coverage is needed, and how long a safe upgrade will realistically take.

Discuss your engagement
HEALTH CHECKS & UPGRADES delivery approach illustration
Structured delivery. Measurable enterprise outcomes.
Full configuration and customization inventory
Performance profiling with slow-transaction analysis
Security, role, and ACL review with least-privilege findings
Risk-ranked remediation plan with effort estimates
Upgrade readiness assessment and regression test scope

WHAT WE SOLVE

The problems this service removes

01

Unexplained performance decay

Forms load slowly, list views time out, and nobody can say why because the causes are spread across scripts, indexes, and integration volume. We profile transactions and slow queries against real usage patterns to identify the specific contributors and quantify the gain from fixing each.

02

Upgrade anxiety

Teams defer upgrades because past ones broke critical workflows, which only makes the next one riskier and larger. We inventory every customization that will conflict, quantify regression scope, and turn the upgrade from an unpredictable event into a planned, testable release.

03

Security and access drift

Roles accumulate, ACLs are copied without review, and elevated access outlives the reason it was granted. We review the access model against least-privilege principles, surface over-permissioned roles and risky ACL patterns, and provide the remediation steps to close each gap.

HOW WE WORK

A delivery method built on evidence

01

Scan & profile

Automated and manual inspection of configuration, custom code, ACLs, integrations, scheduled jobs, and transaction performance. We collect evidence directly from the instance rather than relying on how the environment is believed to be configured.

02

Rank & report

Every finding is scored on business risk, user impact, and remediation effort, then presented in a readout that separates urgent structural issues from cosmetic ones. Leadership gets the summary; your engineers get the detail behind every item.

03

Remediate & upgrade

We execute the prioritized fixes, establish regression coverage, and run the upgrade through sub-production environments with clear rollback criteria before production. Post-upgrade validation confirms performance and functionality against the pre-upgrade baseline.

FAQS

Frequently asked questions

What does a ServiceNow health check cover?

We inspect configuration, custom code, ACLs, integrations, performance, and upgrade readiness, then rank findings by risk and effort.

Will the health check disrupt production?

No. Analysis is read-only and runs against production plus a recent clone. Nothing is changed until you approve the remediation plan.

Do we have to use Kreeyaa for remediation?

Not at all. The report is written so your own team or another partner can execute each finding without re-analysis.

How often should we run a health check?

Annually for most enterprises, or ahead of any major upgrade, acquisition, or new workflow domain going live.

Let’s scope the right engagement.

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